Frequently Asked Questions

Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.

Commonly asked questions

What are your policies on shipping, time, problems, etc?

You can view our shipping policies via our Policies page.

Where do I register?

To register for a Latam food service account please visit the following link: My Account

Account Information

How do I change my user information?

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

How do I use My Account?

The My Account section of Latam Food Service can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.

I forget my password. How can I retrieve it?

You can visit the Password Reset page to have an email sent to you to reset your password.

What are the benefits of creating a registered account?

Registration is not mandatory to complete checkout. By registering you receive the following benefits:

  • Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information.
  • Reorder quickly by browsing through items you’ve purchased in the past with our Rapid Reorder feature.
  • Upload tax forms, create a return, create your own quote, and upload images.


How do I place an order?

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Be sure to correctly choose "business" or "residential," enter your zip or postal code, and then click "Calculate." This will provide shipping costs for the items in your cart. Continue with checkout by selecting "Proceed to Our Secure Checkout" and follow the prompts provided.

What is my Cart ID and where can I find it?

Your Cart ID is a six digit series of letters and numbers that uniquely identifies the item(s) in your cart. This ID is found at the bottom of the side bar on the right side of the page. If you have questions regarding items in your cart, please provide this ID for the Customer Solutions Specialist helping you.

Why can’t I proceed through checkout or make any changes on the cart page?

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).

Why does it say there are multiple cart windows open?

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.


Do you have a store location I can visit?

We are solely an online company so we do not have any store locations. All orders are made directly on our website and will be shipped from one of our warehouses or manufacturer's locations. Our warehouses are distribution centers and are not designed for customer pick up.

Do you provide donations to charity organizations?

We receive many requests for donations to benefit organizations throughout the country. While they are all worthwhile causes and we appreciate the request to support, we are limited in the amount of giving we are able to provide. There are local organizations and charities we support each year in the areas surrounding our corporate and warehouse locations. Regretfully, we are unable to grant requests from our customers.

How can I become an approved Latam Food Service vendor?

To become a vendor on our site, visit our Vendor Application page. Simply fill out the form on the bottom of the page as completely as possible. If approved, we will get back to you within two weeks to let you know. If you do not hear back, please feel free to re-apply again in six months.

How do I contact a Customer Solutions Specialist?

Our Customer Solutions Specialists are available from 5am - 12am EST on Monday through Thursday, 5am - 8pm EST on Friday, and 9am - 4pm EST on Saturday and Sunday. We can be reached by e-mail (, or WhatsApp to answer any questions you may have!

What is your phone number?

What is your phone number?
Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists are available Monday through Thursday from 5 am to 12 am EST, Friday from 5 am to 8 pm EST, and Saturday and Sunday from 9 am to 4 pm EST. We can be reached by e-mail, or WhatsApp +1 (786) 5847439  to answer any questions you may have!

How long has Latam Food Service been in business?

Latam Food Service has been in business since 2015. Please visit the About Us page to learn more about our company!


Can I add to or modify my order?

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible. After finishing your order, you have 24 hours to make any changes. If your order is already in dispatch, we cannot accept changes. If you want to make a change in this situation, you will pay the corresponding surcharge

Do you offer installation services for the purchase of equipment?

We offer installation services in select metropolitan areas for select equipment purchased through our site, directly serviced by the manufacturers. To make sure everything goes smoothly when it comes to installing your new equipment, please review our handy Equipment Installation Checklist before finalizing your order.

Can I cancel my order?

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.

How can I check the status of my order?

Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.

How can I get a receipt or copy of the invoice for my order?

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and o to My Orders. You will see an option to  “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Solutions Specialist to request a copy via email.

How will I receive updates about my order?

As an e-commerce company, our primary form of communication is email or whastapp. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

I received an item that is different from what I ordered. What should I do?

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

Is there a minimum order requirement to purchase from your site?

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Item(s) in my order are missing. What should I do?

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

Will my whole order come in one shipment?

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.


Can I pay with a pre-paid credit card?

Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

How do I place an order to pay by check/wire transfer or ACH?

To pay by check, money order, ACH, or wire transfer, your order must be over $500 to qualify. Then add all your items to your shopping cart and proceed to checkout. On the review and payment screen, click the "Payment by transfer" button. At this point, the order is finished and the bank information appears to make the transfer.
Your order will be put on hold and you will receive an email with an invoice and information on where to send the payment. Please do not submit your payment before placing your order. Once the payment has cleared, the order will be released to process the shipment. Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed to when they clear for shipping.

Do you accept orders via phone or fax?

We are not able to accept orders via phone or fax. All orders must be placed online through our secure server.

Is my credit card and personal information secure when I order from your site?

Here at Latam Food Service, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

What currency are prices listed in?

All pricing is listed in U.S. dollars ($) on the website. When ordering outside of the United States, The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your bank for further details.

What payment methods do you accept?

We accept all major credit cards including MasterCard, Visa, American Express and Discover, Google and Apple pay. Your payment is completely secure as it is executed through the Stripe payment gateway.


Are off-site links you provide safe?

Because one of our goals is to provide helpful foodservice information, we may redirect you to external websites. We are not responsible for the privacy practices or content of other websites. If you have any concerns, we recommend reading that site’s privacy policy.

Do you share any of my personal information with outside companies?

We use third party providers to ship orders. We only provide these companies the appropriate and necessary information. They do not store, share, or retain this information in any way.

Does Latam Food Service collect any information about me while I'm on the site?

The Latam Food Service Store is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the Latam Food Service Store to:

  • Process orders
  • Provide a personalized shopping experience for registered customers
  • Send e-mail newsletters full of specials and helpful information to those who opt to receive them
  • Monitor traffic patterns to improve our site's functionality and user-friendliness
What does Latam Food Service do to ensure my security while shopping online?

At Latam Food Service, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. is also scanned regularly to ensure the safety of our customer data.

Why do I need to have Cookies enabled to shop on your site?

Latam Food services uses cookies to uniquely identify each customer. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled.

To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions!

Google Chrome
Internet Explorer
Mozilla Firefox
Safari Microsoft Edge


Do you offer samples?

Latam Food Services does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Do you sell used equipment?

We do not sell used equipment. 

Is there a warranty available for the items I’m purchasing?

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

What are Compatible Models?

Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

What are Equivalent Items?

Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

What if I can’t find the item I’m looking for on your website?

Let us know! We want to be a one-stop-shop for all of your restaurant equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the live chat feature on our website or send an e-mail to and let a Customer Solutions Specialist know how we can help you get the items you need.


Can I return consumables?

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

Do you charge a restocking fee?

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.

Shipping returns

To return your product, you should mail and we will tell you where to send it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Delivery Time

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

Shipping outside the United States

We will contact you to quote the shipment to your country.

USA Special shipping conditions

Shipping is free anywhere in the United States of America. Military bases and hospitals are excluded. The use of pallets or mechanical delivery support aids are not included and have an additional price that must be consulted in advance.

Freight Accessories

Lift Gate Fee US$265.
Limited Access Location Fee US$ 335

If you need these accessories after receiving your order, we will contact you to inform you of the extra cost.


Are there any coupons or additional discounts available?

We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.

Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.

Do you have a catalog that you could send to me?

Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!

Do you sell to individuals or only to businesses?

We sell to anyone looking for restaurant equipment and supplies! Both individuals and businesses alike may purchase from our site.

How do I add items to my shopping cart?

After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. Please note there may be a drop down menu above the “Add to Cart” button. If available, you will need to make a selection (such as voltage or size) before adding the item to your cart. While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen.

How do I find the items I want to purchase?

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, manufacturer model number, title, keyword or UPC code. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

How do I get to my cart?

To enter your cart page, click on the "Cart" button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item's page.

How do I update quantities and/or delete items from my cart?

To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. You must click Update Cart, located above the price of the product, to ensure the changes are saved. If you would like to delete an item from cart, you can change the quantity to 0 and click Update Cart or click on the X all the way to the right of the total on the product’s line. You can also click Empty Cart, located right next to Update Cart, to remove all items.

I need a price on an item and it’s not listed on the site. How do I get the price?

Due to Minimum Advertised Pricing from some of our manufacturers, we are not able to display our lowest pricing on our site for select items. One of our Customer Solutions Specialists would be happy to give you our lowest price for these items! Please utilize the live chat in whatsapp at +1 (786) 5847439 hours a day from Monday through Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on Saturday and Sunday.

I need a price on an item and it’s not listed on the site. How do I get the price?

Due to Minimum Advertised Pricing from some of our manufacturers, we are not able to display our lowest pricing on our site for select items. One of our Customer Solutions Specialists would be happy to give you our lowest price for these items! Please utilize the live chat in whatsapp at +1 (786) 5847439  hours a day from Monday through Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on Saturday and Sunday.


Our Guarantee policies and terms of service depend directly on the manufacturers' policies, please visit the links according to the brand that interests you.